Efficient business processes are the key to an organization’s success. However, in order to achieve maximum efficiency and make key business process improvements, organizations need to understand how their processes truly work, which is where process mining comes into play. Over the past years, the global adoption of process mining has sharply increased, as the technology has been recognized as a crucial lever to achieve efficient business processes. Not only does process mining allow organizations to obtain full and real-time transparency of their processes, it also uncovers a processes’ inefficiencies and improvement opportunities to initiate impactful change.
As such, multiple companies have leveraged this powerful technology to connect and derive insights for one or more processes in their organization. However, business processes do not exist in a vacuum and can be complexly intertwined. While analyzing an Order-to-Cash process with process mining provides valuable insights into On-Time-Delivery performance, these insights become even more valuable when taking the Procurement process into account for instance. This allows for an even deeper understanding of how procurement impacts an organization’s On-Time-Delivery Rate. The same logic applies to all different process inside an organization.
As mentioned in this Celonis article, we have reached the stage where the ‘why’ of pursuing process mining is clear. However, there is little guidance on how to best scale process mining across multiple departments and processes in order to achieve large-scale value realization.
The answer to this is called a process mining Center of Excellence (CoE).
A Center of Excellence focuses on applying process mining and execution management across the business. As such, a CoE is not simply a wider technical implementation of process mining but is meant to involve various stakeholders in the organization to drive process improvement and change, aligning process owners to management. In short, a process mining CoE is an organizational setup made to ensure the successful and end-to-end implementation of process mining inside an organization, assuming the following responsibilities, as presented by Lars Reinkemeyer who is Celonis’ Vice President of Customer Transformation.