Efficient business processes are the key to an organization’s success. However, in order to achieve maximum efficiency and make key business process improvements, organizations need to understand how their processes truly work, which is where process mining comes into play. In order to achieve continuous improvement inside your organization, it is crucial to set up a Center of Excellence. Read the full article to find out more.
Tag Archive for: process mining
To optimize their way of working for their project management, our customer asked us to do a project within Jira. Jira software aims to track issues to obtain agile project management. However, due to unique workflows and misuse of Jira, keeping an overview of the complete process becomes complicated. Therefore, Apolix built a customized process mining solution based on three pillars: conformance, data cleaning, and project management. The solution created resulted not only in process transparency, but we have given customized report automation and a dashboard that discovers real-time process deviations.
For our new series called Apolian Spotlight, we are getting to know our EMS manager and Team Lead, Amina Mrad.
With her extensive process mining experience, Amina is responsible for our international accounts. And wherever you find Amina, you will always find Molly her trusty poodle (who happens to be our Chief Happiness Officer) right by her side. Find out why Amina left her job at one of the big five in Germany to become an Apolian with us.
We are happy to announce that the Computable Awards nominated Apolix for the category Best Tech-Startup of the year. Our growth would not have been possible without our hard-working Apolians delivering constant business value for our customers. Moreover, our partnership with Celonis and our customers has been pivotal to our success. As such, this nomination for Best Tech-Startup from one of the most prestigious IT platforms in The Netherlands is a wonderful recognition of our accomplishments.
For our customer, one of the biggest telecommunication providers in Europe, we analysed their Salesforce Sales Cloud process. Their common challenges were that each opportunity was quite complex, and sales representatives utilised the software in their own way. Therefore, opportunities tended to stay longer in the funnel, consequently missing out on potential sales. Not only did we create transparency in the process, but we also discovered that combining opportunities and accounts helped to determine why an opportunity was lost and why the approvals took more time than expected. Check out our full Customer Success Story!
Salesforce Sales Cloud is a comprehensive Sales and opportunity management platform considered the main channel to acquire customers, create quotes and manage leads. Effective sales opportunity management allows you to better plan your sales pipeline and understand your customers, enabling you to determine and prioritize potential clients based on previous data. With the help of Process Mining, you can optimize and streamline your Salesforce Sales Cloud. Read the entire article to find out how we use process mining to optimize and streamline Salesforce Sales Cloud.
At Apolix, we think beyond the usual business processes now and then. Not only does this widen our perspective on new processes, but it also is an interesting thought exercise to force ourselves to look at things from another perspective. Process mining can be applied to anything, so, also Formula 1. We always tell our customers: “You have the data; we have the value”. And in fact, it’s as simple as that: where there’s data, we can extract insights through process mining. Since process mining is all about collecting the so-called digital breadcrumbs, representing when certain activities occur within a process, we can do that with any process. Read more to find out how we use Formula 1 as a process mining use case.
Our client is the global leader in the agricultural industry for creating sustainable flowers. They experiment extensively to develop new materials. Their Material Creation process is lengthy and complex due to many variables. To bring transparency into the said process, we started by connecting two different processes that rely on each other throughout the creation of new flowers. With complete transparency into the overall process, we gave our customer the data to understand the effort for the material creation versus the actual usage of the material
The municipality of Hilversum aims to send out the annual municipality charges before the 1st of March every year. However, due to many manual interventions, the procedure around calculating and processing said charges are highly complex and time-consuming. Therefore, Apolix built a tailored process mining solution. Not only did we create transparency in the process, we gave them a risk-and-control matrix to manage the risks and a dashboard to discover in real-time the as-is situation of all charges.
For our customer, a telecommunications company in the service management industry, we analyzed their customer service process. From looking at how they currently handled complex customer inquiries to reassignment rate between agents, we took the entire process under the loop. Read our the Customer Success Story where we take you through the entire journey from what the challenges were to how we optimized the process.