In our fourth process mining webinar we delve into the customer service department. You learn how to identify major problems in your process, such as rework. Moreover, we assess the impact of rework on the business and its root causes. we benchmarked the Amsterdam plant with Rotterdam in order to learn from each other’s best practices and, thus, improving the entire process.
Tag Archive for: compliance checking
This is the second webinar out of a series of process mining webinars that show specific use-cases for various departments, today we cover compliance checking in order-to-cash. We go into three topics: How to identify non-compliance, its root causes and how to prevent this in the future with the help of process mining.