Firstly, the healthcare industry is a complex arena of business due to the many stakeholders. To begin with, interest in process mining applied to the healthcare sector is growing due to the various optimisation potentials. In addition, the benefits it offers to administrative and treatment processes. Generally, healthcare processes are defined by decisions of different healthcare professionals. Thus making them highly heterogeneous, complex and therefore difficult to trace. However, process mining allows to visualise the most common patient pathways or deep-dive into specific use cases to identify undesired steps within the process. With this in mind, let’s dive deeper into valuable benefits of process mining for the healthcare industry.
Tag Archive for: Apolix
The advantages of Process Mining for Salesforce Service Cloud are many. Creating transparency in your process allows to uncover inefficiencies of which we can solve with Process Mining. To begin with, Salesforce Service Cloud is a comprehensive customer service and help desk platform considered the main communication channel between the customer and your company. With process mining, we can uncover inefficiencies, create transparency and overall enhance your system. Read this article to find out what the advantages are of Process Mining for Salesforce Service Cloud.
Apolix has been recognized as a Platinum Partner for Celonis. An achievement that highlights we are worldwide one of the best Celonis partners and shows our expertise in the field of process mining.Apolix’s ambition is to be the best in the services we provide, and we have been excelling in this by continuously delivering true business value for our clients. Going from a Certified Celonis Partner to Platinum Partner in a short period is proof of our continuous hard work, fully understanding Celonis, and the ability to translate the value of the data to our clients. Recently, Celonis announced Apolix as one of the most successful and fastest-growing partners globally.
In most industries, order management is the first step to engage in a strong long-lasting customer relationship. The process starts with the moment from which an order is received upon until the order was shipped and the customer paid the invoice. Having an effective and reliable order management process is a massive challenge for most firms due to the complexity of the process and the volume of orders, especially for larger organizations. However, with the emergence of process mining firms can now get a full transparency of their O2C processes while improving in key performance areas such as labour productivity or customer satisfaction.
In what way can Process Mining be used for successful RPA implementation?
Process Mining can be used in different ways to support the implementation of RPA systems within a company’s system. Not only can Process Mining optimize processes, it can be also be used to identify processes that are particularly well suited for RPA. After RPA is implemented, Process Mining’s use evolves into becoming a monitoring tool in which the software robots are supervised on performance.
Individual mobility behaviors are continuously recorded through mobile phones, wireless networking devices, and GPS appliances using various positioning methods.
These mobility statistics are crucial for gaining a better understanding of people’s mobility habits. Recent studies reveal that, despite differences in the mobility areas visited by individuals, human behaviors in mobility are very regular, implying that most people follow a simple and repeatable pattern.
With the help of Process Mining, it’s possible to visualize and improve also the mobility sector!
For our customer, a company in the medical supply and healthcare industry, we made a complete visualization and analysis of their ‘personalized’ Prescription-Based Order Excellence process. From project methodology to General findings to Action Taken to Conclusion, we cover the entire process in this Customer Success Story.
Do you believe you are not getting the most value out of your Salesforce Implementation?
Recently you made a large investment for your company or department by implementing Salesforce. However, post-implementation and after having worked with Salesforce for a while, you notice that a significant number of fields are not being used.
The numerous blogs, articles and webinars on the internet show the wide range of benefits process mining has to offer to your organisation. Nevertheless, it is more fun to explore this powerful tool with your own data. That is why we made a guide on how to start with process mining in Celonis Snap! Celonis Snap is the free version of the Celonis process mining platform. Check out this video to get started in no-time.
Welcome to our first webinar out of a series of process mining webinars covering use-cases for various departments. In these webinars we take a deep dive into the topic and explain it concisely in about 6 minutes. This video covers the concept of Maverick Buying and how to get started with process mining in your organisation.