Tag Archive for: added value process mining

Valuable Ways Process Mining Can Benefit The Healthcare Industry

Firstly, the healthcare industry is a complex arena of business due to the many stakeholders. To begin with, interest in process mining applied to the healthcare sector is growing due to the various optimisation potentials. In addition, the benefits it offers to administrative and treatment processes. Generally, healthcare processes are defined by decisions of different healthcare professionals. Thus making them highly heterogeneous, complex and therefore difficult to trace. However, process mining allows to visualise the most common patient pathways or deep-dive into specific use cases to identify undesired steps within the process. With this in mind, let’s dive deeper into valuable benefits of process mining for the healthcare industry.

Ampelmann Purchase-to-Pay – Customer Success Story

The findings indicate the importance of improving the quality of the purchase orders. Even though Ampelmann has an outstanding throughput time, much manual labour can be prevented. This will result in higher process compliance, efficiency and time for other improvement projects.

Process Mining Business Case – Call Centre Customer Service

The benefits of process mining are great, however, what exact value does this offer to your organisation? To give a better understanding how we build a business case, we have created an example analysis of a call centre and wrote a blog about it!